How to guide on adding and editing VoiceStream RingGroups
Ring Groups are used to group a number of UADs/Phones into one network destination. Each Ring
Group is assigned a network number which, once dialed, rings all extensions assigned to the group.
Group Name
Ring group extension number
(E.g. Accounts)
(Display)
Group Number
Ring group extension number
Once a user dials this number, all destinations assigned to the ring group will ring (e.g. 1111)
(Display)
Destinations
Extension Numbers assigned to a ring group
Once a ring group number is dialed, all destinations set here will ring at the same time (e.g. 1001,
1002, 1003…)
(Display)
Last Destination
Last destination to be called if none of the destination extensions answer the call
(E.g. 1010)
(Display)
Add/Edit Ring Group
Clicking on the ‘Add Ring Group’ or ‘Edit’ button will open the following ring group options:
Ring Group Name
Unique Ring group name
(E.g. Set ‘Accounts’ here to create the same ring group)
([a-z][0-9])
Ring Group Number
Unique network number associated with the Ring group
(E.g. When this number is dialed, all extensions associated with it will ring at the same time)
([0-9])
Destinations
Extension numbers of extensions which you want to be associated with the ring group
(E.g. Provide an extension list separated by commas here (e.g. 1001,1002,1003…). When a ring group
‘Extension’ number is dialed, all extensions set here will ring at the same time.)
NOTE: If all destinations fail after ‘timeout’, ‘Last Destination’ will be called.
([0-9])
Incoming Limit (per call)
If you have a scenario where call is sent from the current ring group to the second one and the
second one returns the same call back to first group, it will allow only this many loops.
(E.g. If this is set to 1 as it is by default, and the current ring group sends the call to the next group
(or any other object on the system), returning the same call from that object will not be permitted
as same call can enter this group only once.)
NOTICE: The system’s wide limitation for these ‘loops’ is 10.
Advanced Options
These options fine-tune ring group settings with additional options
General
Greeting
Greeting sound file played to callers when the Ring group is dialed
(E.g. By selecting ‘greeting-default-attendant’ any user that calls this ring group will hear this sound
file before all ring group extensions are dialed.)
(Select box)
Answer on undefined greeting
If this option is turned on, the ring group will not answer until the proper greeting is selected.
(E.g. Yes, No, Not Set)
(Option button)
Timeout Message
Sound file played to caller if their call isn’t answered by any of the ring group extensions.
NOTE: Sound file must have ‘announce-‘ name prefix (e.g. ‘announce-unavailable’)
(E.g. John dials ring group 1000, but nobody answered his call. The sound file selected here will be
played to John and then his call will be transferred to ‘Last Destination’ extension)
(Select box)
Loops
How many times to dial all extensions again if nobody answers
(E.g. John dials Ring group 1000, but nobody answers his call. If this option is set to ‘2’, all extensions
will be dialed one more time before transferring his call to ‘Last Destination’)
([0-9])
Timeout
How many seconds will all ring group extensions ring before the call is considered unanswered
(E.g. If this option is set to 20 all extensions will ring for 20 seconds before the timeout occurs.
Depending on what is set in ‘Loop’ field, all extensions will ring again or the call will be transferred
to the ‘Last Destination’.)
([0-9])
Force Ring Group Timeout
f set to ‘Yes’, the Ring Group timeout will have priority over extensions timeout.
(E.g. Yes, No, Not Set)
Dial Options
Additional call options assigned to a ring group
(E.g. To play music to ring group callers, set this field to ‘m($CLASS)’, where m = MOH class e.g.
m(‘default’). Please check details on the bottom)
([a-z])
Ring Strategy
This option regulates how extension in the Ring Group will be ringed.
Available Options:
- All – ring all extensions in the group
- Leastrecent – ring extension with least answered calls
- Round – ring each available extension
- Round Memory – like round, except we remember where we left off the last ring pass
(Select box)
Custom ringtone
Set a custom ringtone for the phones which are in this ring group
TIP: More info can be found in: Call Filters & Blocking.
([0-9] [a-z])
Replace Caller ID
Replaces the caller ID with the custom data provided here. This is used when you want all incoming
calls to your Ring Group to have this value displayed as a caller ID information. Along with the
custom data, you can use the ‘%CALLERID%’ variable, which displays the calling party phone
number.
NOTE: Please make sure you enter this information as it is written down, otherwise it will not work
properly. (E.g. Providing a ‘USDID’ here, will display ‘USDID’ on your phone display, for all calls
coming to this Ring Group. Providing ‘USDID %CALLERID%’, will display ‘USDID 55510205’ on your
phone display, where 55510205 is calling party phone number).
NOTE: If custom data from previous NOTE does not work for you, try with this variable
‘USDID<%CALLERIDNUM%>’
Operation Times
Set the system open/closed times. Depending on the time when the call is received, the call can be
redirected to different PBXware destinations.
Buttons
CSV Upload
Click on this button to upload Operation Times configuration from csv file
(Button)
CSV Download
Click on this button to download Operation Times configuration to csv file
(Button)
Download CSV Template
Download CSV Template button will present you with a file that already contains necessary headers
which should help you create CSV file easier
(Button)
Enable operation times
(E.g. Yes, No, Inherit)
(Option buttons)
TIP: The Inherit option will allow administrators to simply put the Higher Level Operation Times
settings back into effect if deemed necessary.
117
Default Destination
Default Destination to be dialed if none of the ring group extensions answer the call
(E.g. John dials Ring group 1000, but nobody answers his call. Sound file selected under ‘Announce’
is played to John and his call is transferred to the extension number set here).
([0-9])
Is Voicemail
Choose whether you want calls to be redirected to the Default Destination or Default Destination
voicemail
(Checkbox)
Greeting
Greeting sound file played to callers during closed times
(E.g. greeting-*)
(Select box)
Options
Closed dates Sets the specific date/s when all calls are redirected to the ‘Default Destination’. If
the ‘Destination’ field in the Closed dates is set, calls will not go to the ‘Default Destination’ but to
this number.
Custom Destinations: Redirects all calls received during non-working hours (e.g. weekend) to
the PBXware MT extension provided here.
Open dates: Sets the working hours during which the DID is to redirect calls as set in the DID
Add/Edit window. If any call is received during the hours not set here the call is redirected to
‘Default Destination’.
Recording
Record Calls
Enable call recording service
(E.g. Select ‘Yes’ to enable the service. All incoming/outgoing calls will be recorded. If using call
recording with many extensions, check server disk space from time to time. Please see below for bit
rates table).
(Option buttons)
Silent
Set whether call recordings should be announced to parties in a conversation.
(E.g. If Silent=No, calling parties will hear a ‘Recorded’ or ‘This call is recorded’ message before their
conversation starts)
118
(Options buttons)
Disk Space Used By Call Recording
With continuous tone for 60 seconds
- wav49 = 84.5kb
- wav = 833.0kb
- gsm = 85.0kb
With continuous silent tone (without sound) for 60 seconds - wav49 = 84.0kb
- wav = 827.0kb
- gsm = 84.0kb
Exit Digit
Exit digits that transfers the call to the ‘Exit Destination’
(E.g. John dials ring group 1000. While all extensions are ringing, John presses the ‘Exit digit’ set
here (e.g. 9) and his call is transferred to the ‘Exit Destination’).
([0-9])
Exit Destination
NOTE: A drop-down option is now available for this selection (5.4 update).
PBXware MT extension to which the call is transferred once the user dials the ‘Exit Digit’
(E.g. John dials ring group 1000. While all extensions are ringing, John presses the ‘Exit Digit’ and
his call is transferred to the ‘Exit Destination’ provided here (e.g. 2001))
([0-9])
Last Destination
Last destination to be dialed if none of the ring group extensions answer the call.
(E.g. John dials Ring group 1000, but nobody answers his call. Sound file selected under ‘Announce’
is played to John and his call is transferred to the extension number set here).
([0-9])
Last Destination is voicemail
119
Choose whether you want calls to be redirected to the Last Destination (some other extension) or
you want to set the voicemail as a last destination.
(e.g. Yes, No, Not Set)
(Option buttons)
Incoming Call Confirmation
Confirm Calls
Choose whether the called number in the ring group list should be asked to accept or refuse the call
from the ring group.
(E.g. Yes, No, Not Set)
(Option buttons)
Confirmation Message
Choose whether to play system default or some custom added sound asking if you want to answer
or reject the call.
NOTE: All sound files for this option should start with ‘rg-announce’)
(Select box)
Call Answered Message
Choose whether to play system default or custom sound file which is presented to the user when he
accepts the call from a ring group, but the call has already been answered by someone else.
NOTE: All sound files for this option should start with ‘rg-late-announce’)