How to add or edit an Extension to your VoiceStream Hosted Communications Platform
In the VoiceStream Hosted Communications Platform navigate to extensions
The procedure for adding a new system extension is divided into two steps. In the first step, the
UAD/Phone type and extension location need to be provided. In a second step, basic UAD/Phone
information such as the user’s name and email address is provided.
UAD (User Agent Device)
UAD is the type of device which will be connected to the system.
If the UAD/Phone is not listed here, navigate to ‘Settings: UAD’ Edit the desired UAD/Phone and set
its ‘Status’ to ‘Active’. Now, the UAD/Phone will be available in this list.
(E.g. Linksys SPA-941)
(Select box)
Location
Select the location of the new UAD/Phone. Location refers to whether the UAD/Phone is in ‘Local’ or
‘Remote’ network.
(E.g. Local/Remote)
(Select box
NOTE:
By default, a ‘Single Extension’ will be created. ‘Advanced Options’ offer the facility to add multiple
extensions as well
Once UAD and locality have been selected, we can proceed with the second step. Required fields
are:
General
Extension number
By default, this field is automatically populated, but can be changed to any free Extension number.
(E.g. Setting ‘1008’ here will create a new system extension with the same network number).
([0-9])
Name
Full name of the person using the Extension. This name is sent in a Caller ID information
(E.g. setting name ‘Fred Bloggs’ in this field will display the name on the other UAD/Phone display
when the call is made.)
([a-z][0-9]
Email address associated with the extension and used for various system notifications
(E.g. Setting ‘fred@domain.com’ here will transfer all Voicemail notifications, Extension PIN and
other details to this email. Also, E-mail used together with ‘User Password’ is what user needs for
OSC login.
Department
Department to which extension will belong to. This is used so the mobile and desktop apps can
group extensions depending on which department they belong to.
(E.g. Select “Sales” and when sorted in gloCOM, this extension will be shown in the Sales
department group).
(Select box)
Username
Username used by the UAD/Phone for the registration with the PBXware MT
By default, this field is the Extension network number prefixed with tenant code and cannot be
changed.
(E.g. If the extension number is 1008 and tenant code is 300, then the Username will be ‘3001008’).
([0-9])
Secret
Secret/Password used by the UAD/Phone for registration with the PBXware MT.
By default, this field is automatically populated but can be changed to any value.
(E.g. xKa2r4ef7X*v0!Fk)
User Password
Password used for registration with the MT PBXware.
By default, this field is automatically populated but can be changed to any value.
(E.g. Vk5F_3*dDZrmT1k7)