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How do you create an auto-attendant on VoiceStream BT Cloud Voice?
First of all log in to the business portal and navigate to sites
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Then click on the cog of the relevant site you want to amend
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In the next screen you need to scroll down to the hunt group and auto-attendant section. Ideally with an auto attendant you want some call groups set-up before you create the auto attendant so the attendant can direct its options to the relevant group.
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VoiceStream BT Cloud Voice Hunt Group Set-up
Click on hunt groups and on the next page click on add hunt group
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Next give your Hunt Group a name, pick a telephone number from the list of available numbers (keep a note of the number of the hunt group as you will need this further down the line for the auto-attendant set-up), choose an extension number if you wish, choose the “plus” feature option and click “continue”.
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On the next screen choose the type of call distribution required and any other options required and click on save.
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On the next screen choose which users you want to assign to the hunt group and click save. This has now set-up the hunt group option.
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To set-up the VoiceStream BT Cloud Voice Auto-Attendant
Go back to the site option in the Business Portal – Choose the relevant site and this time navigate to auto-attendant.
On the next screen click on “add autoattendant”
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In the next screen give your autoattendant a name, pick a telephone number from the available DDI’s, choose the plus feature option and click “continue”.
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On the next screen just click continue
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On the next screen choose the schedule that applies to the autoattendant. Schedules can be configured in the company section of the main business portal and only apply to autoattendants. A schedule will enable a different message to be played on the autoattendant after business hours of during holiday periods. Click on save to save the autoattendant.
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On the next screen we want to upload our autoattendant message e.g. press 1 for support, 2 for sales etc. You will need to prerecord you autoattendant message and convert into a .wav format and upload it from a PC or your mobile phone in this section.
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Next we want to configure our autoattendant options to divert the incoming call to the relevant department based on our autoattendant voice message e.g. please press 1 for support. Click on “manage menu”.
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On the next screen choose a number e.g. if support is 1 choose 1 for the first option and then choose transfer without prompt and enter the telephone number or extension of the hunt group you set-up earlier or enter an individual users extension number if this options just goes to one person. Click “submit” and your VoiceStream BT Cloud Voice auto-attendant set-up is completed.
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