Description

Hardware Replacement Warranty

Having an active Standard Support subscription extends the one-year hardware warranty that is included with each WatchGuard appliance. Not only that, it also provides advance hardware replacement, which means that should there ever be a hardware failure, WatchGuard will ship a replacement, in advance of receiving the returned appliance, thus minimising downtime.

Software Updates

Hackers never sleep. That is why this WatchGuard Standard Support subscription gives you access to updates and enhancements for your WatchGuard product. And you are not limited to minor software patches; new software versions are available to active Standard Support subscribers throughout the supported life of the product.

Technical Support

All WatchGuard appliances come with a minimum of 90 days Standard Support. Annual subscription renewals entitle you to submit up to five support cases per subscription year on the web or the phone. Reported issues that are the result of software or hardware defects are not counted against your five case limit. Active subscribers who need additional assistance from technical support may opt to upgrade to Gold, which includes an unlimited case count while the subscription is active, or purchase a Priority Case Upgrade 5-pack.

Security Alerts

WatchGuard’s Rapid Response Team – a dedicated group of network security experts, monitors the Internet to identify emerging threats, then delivers Standard Support alerts that tell you specifically what you can do to address each new menace. By customising your alert preferences, you can fine-tune what kind of advice and alerts the Standard Support sends you.